Case studies
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Security Questionnaires
How MedRisk simplifies security reviews in minutes.
Arthur Lucchesi · Security Analyst, MedRisk, on turning two-week review cycles into 15-minute first-pass responses.
At a glance
MedRisk is a leading managed care and medical cost- containment services provider, built exclusively for workers' compensation and auto casualty environments.
Designed to align and triage scheduling, provider networks, and payment integrity in real time, MedRisk integrates clinical expertise and analytics to reduce friction, accelerate
recovery, and drive cost efficiency. Trusted by payers, TPAs, providers and injured workers across the U.S., MedRisk helps all stakeholders work smarter, heal faster, and manage claims with confidence.
The problem
Days of manual effort across multiple spreadsheets.
During peak audit and security review cycles, MedRisk was inundated with assessments from clients and partners. What should have been a straightforward process turned into days of manual effort, as teams searched through old documents, copied responses, and tracked progress across multiple spreadsheets. The fragmented workflow slowed turnaround times, created inconsistencies across submissions, and stretched an already lean team to its limits.
The solution
First-pass responses in as little as 15 minutes.
To streamline how security questionnaires were managed, MedRisk adopted Iris as a centralized knowledge platform. The change allowed the team to move away from manual, time-intensive processes and scattered documentation. Instead of spending days collecting inputs from multiple departments, MedRisk can now generate first-pass responses in as little as 15 minutes. This transformation has brought consistency, accuracy, and speed to their workflow, eliminating bottlenecks and enabling a lean team to handle a growing volume of assessments with confidence.
Beyond the technology, MedRisk found a partner that moved as fast as they did. The Iris team continuously refined the platform to reflect client feedback, often releasing enhancements faster than new requests could even be submitted.
The benefits
What changed for the team.
01
Significant time savings
Security questionnaires that once took up to two weeks can now be completed in minutes. By centralizing their knowledge base, MedRisk has drastically reduced turnaround times while freeing up bandwidth for higher-value work.
02
Clean, standardized, and reusable answers
With verified, pre-approved content stored in a single source of truth, the team can reuse accurate responses across multiple assessments. This ensures every submission is consistent, complete, and aligned with MedRisk's security standards.
03
Shared confidence and alignment
Every team member now operates from the same trusted database, creating alignment across departments and reinforcing confidence in the accuracy of their responses. The MedRisk team can trust the information they deliver, and maintain it with ease.
An authoritative source of truth for CSQs
See it run
on your questionnaires.
Bring your sales questions and watch Iris answer them instantly, from your own approved content, with citations.
