How BuildOps Cut RFP Time by 60% and Reclaimed Their Focus

At a Glance

BuildOps is a leading operations platform built exclusively for commercial contractors. Designed to streamline field service and project management, BuildOps connects the back office with the field in real time — eliminating inefficiencies and driving profitability.
Trusted by top mechanical, electrical, and plumbing contractors across the U.S., BuildOps helps teams work smarter, deliver faster, and grow their businesses with confidence.

Problem

During a heavy RFP season, BuildOps was inundated with documentation requests. What should have been routine responses were consuming entire days — with multiple team members tag-teaming RFPs that could take six hours or more to complete.
This manual, fragmented process pulled focus from strategic work like customer engagement and deal advancement, and clearly wasn't built to scale.

Solution

With Iris, BuildOps reimagined its RFP workflow. The platform now handles the heavy lifting of generating high-quality, up-to-date responses within a centralized hub — eliminating the need to chase down scattered content or rely on tribal knowledge.

By reducing RFP completion time by over 60%, Iris has allowed the team to refocus on high-value initiatives like deepening customer relationships and accelerating product development. And by breaking down internal silos, new team members can ramp faster and contribute more confidently from day one.

Benefits

Centralized, Searchable Knowledge
Before Iris, information was scattered across various platforms. BuildOps now has a single hub where teams can access and reuse accurate, up-to-date content — eliminating silos and streamlining collaboration.

Always Up-to-Date Content
As BuildOps evolves, Iris keeps pace. The platform continuously learns from recent work, ensuring that all responses reflect the latest product details, positioning, and messaging — with no manual updates required.

Do More with the Same Team
By cutting RFP response time by over 60%, BuildOps can manage a higher volume of requests without growing the team — enabling them to scale efficiently while staying focused on what matters most.